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Shopping in Germany... Part 2

Went to one of these... home depot, I think you call them... places, because I needed a small plastic bottle with a dropper tip, so I could put some machine oil into my perpetually frozen car door lock. I picked up a few other things along the way, then went looking for that bottle. Hm... nothing there.

Decided to look for sales person. No sales person anywhere.

Decided to stand at one of the information desks, to wait for a sales person to miraculously appear. Instead, I see manager person come wandering up, to be waylaid by an elderly couple, wanting to by a small oil-burning stove. So far, so good.

I stand at the information desk, watching and listening to manager person and this couple - who seem to be on quite friendly terms, obviously knowing each other well - discuss the merits of grandfather's oil oven versus new, that oil always reeks, that they haven't bought a xmas tree yet and so on. Manager person keeps looking back at me, who is *still* standing patiently, waiting at information desk. He does that *three* times! Not *once* does he get the idea to perhaps *call* another sales person. Nope. Having a nice neighborly talk, instead. Obviously, since I'm still standing there - which he ascertains with another glance - I have nothing better to do, and since I obviously *need* something (or I wouldn't be standing there waiting), I'm quite willing to wait *another* 10 Minutes (or longer) until someone finally appears. Maybe.

I turn around and walk off.

I'm sure I can get this kind of bottle on the internet. Without the hassle. It's even worth paying the shipping charge for it, to make sure I get it delivered. To me. Personally. Right to my very door.

Shopping in Germany. Always an experience.... >.


( 14 comments — Leave a comment )
Dec. 14th, 2010 04:38 pm (UTC)
you are too friendly !!

Every time this happens to me I complain loudly: If nobody wants to sell me (insert here expensivest item in the shop) I have to go to (insert name of competitor), and turn to go.
I get swarmed immediately. But I excuse myself and decline to shop there anymore....
Their faces you have to see! At least it's worth the wait.....

*grins develish*
Dec. 14th, 2010 04:42 pm (UTC)
Problem is, the nearest competitor isn't... It's just another outlet of the same company. 10 km away, yes, but the same.

My most potent weapon these days is a modern one! I say, instead, I'm buying it online. *very evil grin*
Dec. 14th, 2010 04:59 pm (UTC)
It's kind of reassuring to know this sort of thing happens everywhere. :)
Dec. 14th, 2010 05:02 pm (UTC)
Oh, it does? >.>

I always thought that the stores in the US are more service oriented than ours...

*sigh* >.
Dec. 14th, 2010 08:00 pm (UTC)
Oje, die wüste Servicewüste :(

Sehr lobenswert, dass du so gelassen bleibst. Ich wäre in der Situation lauthals sarkastisch geworden, so a lá...nein, nein, lassen sie sich nicht stören bei ihrem Plausch, ich als zahlender Kund warte gern bis sie ihr Privatgespräch beeendet haben ^^ Ich kann nie die Klappe halten.
Dec. 14th, 2010 08:57 pm (UTC)

Kommt auf meine Stimmung drauf an. Heute hatte ich keine Zeit und auch keine Lust, mich anzulegen. Außerdem ziehst Du als Kunden ja doch immer den Kürzeren. Immerhin hat die Dame an der Kasse zu meinem Kommentar dass, wenn es Verkaufspersonal gäbe, ich auch etwas kaufen würde angeboten, jemand zu rufen.

Da hatte ich aber schon keine Lust mehr...

Wie sagt der Mann meiner Mutter immer? "Achtung, Kunde droht mit Auftrag!" ^^
Dec. 14th, 2010 10:52 pm (UTC)
I think it might just be Home Depots. I've had the same problems with ones here.
Dec. 15th, 2010 10:30 am (UTC)
Think so? That sort of thing always upsets me because I keep thinking that as a customer my business should be valued, right? After all, when I shop there, I'm (more or less) paying for their salaries.

But no. It's more the other way around. Like I should grovel and be *thankful* that they deign to notice me and take time to help me. >.
Dec. 15th, 2010 11:19 pm (UTC)
That attitude makes me a leave a store quicker than anything else. After doing customer service in various forms for years I despise when a place of business has none.
Dec. 16th, 2010 10:23 am (UTC)
That's the thing, I think. If you're doing customer service yourself, then you have no patience with stores that don't. Unfortunately, it gets *really* annoying when you have no alternative. Like if you *have* to use a store, because it's the only one that has what you need, within reasonable distance.

That drives me not only out of the store, but to the internet even faster. Stores shouldn't be surprised that less and less people are buying *directly* in their stores, when there's the internet available.
Dec. 17th, 2010 01:13 am (UTC)
Dec. 14th, 2010 11:53 pm (UTC)
I have to laugh- Bri's HD is OVERLY helpful. They have to be- years ago the company cut tons of employees and the rep for HD sunk majorly- you could never find anyone at all to help you. So HD is trying to bring their rep back. Course, word is that their major competitor- Lowe's- is now doing the 'cut the employees' thing- you'd think they'd learn!
Dec. 15th, 2010 10:32 am (UTC)
Lucky Bri!

I mean, a whole huge section of a HD, and not *one* sales person! I could have walked off with half the store! >.< Yes, it's all neatly organized, but if I'm looking for something particular, or not sure *what* I'm looking for, then I want help. If I don't get it, I leave.

Yeah, I heard about Lowe's. I think Kracken works there. She's always worried about being laid off...
(Deleted comment)
Dec. 17th, 2010 09:27 am (UTC)
Can you imagine that doing that - as a customer - is considered *very* rude? >.> Because you're supposed to *wait* on the benign attentions of the Superior Sales Person, who will float down the aisle to devote some small amount of their very *precious* time to you, but only if you are devout, humble and meek.

At least, that's the way *most* sales people here treat their customers. >.<

So if you 'act up', you end up with a snotty, nasty sales person who isn't in the *least* interested in helping you and will do everything to make sure you *don't* get what you need... >.
( 14 comments — Leave a comment )


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